Our Mission

To provide, as our customers demand, high quality computer and printing equipment service parts and supplies, superior technical support, world-class reference materials and industry-leading printer repair training.

Our Vision

PARTS NOW! aspires to:

• Be highly ethical in everything we do
• Be our customers’ first choice for products and services
• Be the OEM’s first choice for service parts and supplies distribution
• Be #1 in every market we serve
• Be the recognized market leader in technical support, capabilities & training for the printer service industry
• Be viewed by our customers as operationally exceptional (availability, sales support, technical resources)
• Employ the best and brightest people
• Seek continuous improvement in all aspects of the company
• Be a top financial performer
• Expand the Parts Now! business model internationally

We achieve this by:

• Being your one-stop shop for all printer-related items. Just as our products and services are focused, we concentrate our efforts on the things we can do to keep our customers happy. Everything we do can be traced back to these simple yet important values our company holds.

• Helping you fix your printer correctly the first time. That means assisting in the diagnosis, having the correct part available, and accurately shipping a high quality part that works out of the box.

• Providing excellent customer service—treating you like a business partner rather than a transaction. That is why we devote a full-time personal account representative to help you do business with us. The relationship and trust our customers experience in their dealings with us is sacred, and we will work to keep that trust intact.

• Making our processes more environmentally friendly. We have a chance to make a positive impact on the world around us solely with our operations, and we will take full advantage of that chance.

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